Volume 18 / 2023

Issue 1

Title and Authors Pages Paper
Analysis of Customer Satisfaction and the Customer Experience in Digital Payments: A Meta-Analysis Review
Agarwal, S., Malik, P., & Gautam, S.
Keywords: functional quality, perceived value, trust, service quality, perceived risk
1-17 Analysis of Customer Satisfaction and the Customer Experience in Digital Payments: A Meta-Analysis Review
The Role of Innovation Resistance and Technology Readiness in the Adoption of QR Code Payments Among Digital Natives: A Serial Moderated Mediation Model
Ashrafi, D.M., & Easmin, R.
Keywords: QR code payment, innovation resistance, technology readiness, digital natives
18-45 The Role of Innovation Resistance and Technology Readiness in the Adoption of QR Code Payments Among Digital Natives: A Serial Moderated Mediation Model

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