List all papers.
| Title and Authors | Year | Vol (Issue) | Pages | HTML | |
| Challenging the strategy paradigm within the paper packaging industry Olander Roese, M. & Olsson, A. Keywords: : strategic change, strategy implementation, customer orientation, innovation, paper packaging industry |
2012 | 7 (2) | 1-12 |  |
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| Customer complaints as a source of customer-focused process improvement: A constructive case study Uusitalo, K., Hakala, H., & Kautonen, T. Keywords: customer orientation, process improvement, customer complaints, complaint management, operations management, constructive method |
2008 | 3 (1) | 1-13 | |
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